Refund policy
Refund Policy
Thank you for supporting 1:27 Strong. Because our apparel is made to order, all sales are final unless an item arrives damaged or defective.
Final Sale Policy
All purchases are final. We do not accept returns, exchanges, or refunds for reasons including, but not limited to:
Wrong size ordered
Wrong color ordered
Change of mind
Incorrect item selected at checkout
Preference issues after delivery
Please review the product description, color selection, and size guide carefully before placing your order.
Damaged or Defective Items
We will gladly review an issue if your item arrives damaged or defective.
Damaged or defective items must be reported within 30 days of delivery.
To request a replacement or refund review, please email us at:
Please include:
Your order number
A brief description of the issue
Clear photos of the damaged or defective item
A photo of the packaging, if applicable
Once your request is reviewed, we will determine whether the item qualifies for a replacement or refund.
Size and Color Issues
We do not offer returns, exchanges, or refunds for size or color issues. Please check the size guide before ordering and choose carefully.
Please note that colors may appear slightly different depending on screen settings, lighting, and display quality.
Incorrect or Missing Items
If you receive the wrong item or your order is missing an item, please contact us within 30 days of delivery at:
We will review your order and work to correct the issue.
Shipping Issues
1:27 Strong is not responsible for packages that are lost, stolen, or marked as delivered by the carrier. Please make sure your shipping address is correct before placing your order.
Our Promise
We want every order to reflect the quality and mission of 1:27 Strong. If something arrives damaged or defective, please reach out so we can review the issue and make it right when appropriate.
1:27 Strong
Faith. Fitness. Strength from God.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@127strong.com.